Member FAQ

There a few questions we always get from members so we wanted to collect answers here for your awareness and easy reference!

Can I put my membership on hold?
Yes! SAFN offers up to 12 weeks of holds per calendar year. You can place a hold request on your membership here. You can always find this form by scrolling to the Members area at the bottom of any page on our website!

What is the class reservation policy?
Members can reserve class up to 1 week before class starts and can cancel/change their reservation at no cost up until 6 hours before class starts. Cancelling a reservation within 6 hours of class start means you forfeit that class. Make sure to make any reservation changes before the 6 hour mark, or, if you know it's going to be a game-time decision, we recommend not reserving until you are certain to make it. Not to worry, these days, it's rare for a class to fill up so you have a very good chance of finding a spot when you need it!

How does Open Gym work?
We offer Open Gym slots throughout the week in the morning and afternoon, per our schedule here. Open Gym is not included as part of any group class or personal training plans. In order to attend Open Gym, members must purchase their session packs from within the PushPress mobile app.

How do I cancel my plan?
Yes, we know, sometimes people have to move or their schedule changes and they end up having to cancel. It makes us sad but we've learned to cope by indulging in donuts.The good news? All of our subscription plans are month-to-month and we only require a 7-day cancellation notice! You can place a membership cancellation request here. You can always find this form by scrolling to the Members area at the bottom of any page on our website!


That should cover it! If you ever have any questions or need any help, always know that you can shoot an email to us at info@crossfitsoutharlington.com and we're happy to help!